Staying safely at Whatley

Our commitment to your well-being during your visit to Whatley

For our guests we want to ensure your visit is as relaxing and comfortable as possible and so for now will be maintaining protocols that help to keep us all safe.

Guest Arrival

  • Our team are happy to help with your parking and luggage and show you to your room, if you prefer not have this assistance please let us know
  • Guests will no longer be required to wear face coverings inside the buildings, this will be your personal preference
  • High touch areas around the building will continue to be sanitised regularly
  • Automated hand sanitisers are available throughout the building
  • For now our team will be continue to wear facemasks or visors
  • The NHS Covid Track and Trace app can be accessed via QR codes which are available on posters around the building for your ease

Guest Rooms

  • Your room will have received an ozone treatment and then will be sealed prior to your arrival

Food and Beverage

  • We request that you prebook all dining times ahead of your stay – including breakfast.

Spa & Gym

  • Our health declaration form will be sent in advance of your spa visit
  • Your spa therapist will be adhering to current government guidelines around treatments and personal protective equipment.

Our Team

  • Our team will practice COVID19 cleaning and sanitising protocols and continue to wear face coverings

Booking with Confidence 

Whilst some uncertainty remains we want you to be able to book with total confidence.

If you find your plans change due to Covid 19, up to 72 hours prior to your arrival you can move or cancel your reservation at no additional charge.

If you need to cancel within 72 hours of arrival we will be happy to transfer your booking to another date but please be aware room rates may differ.

Should the hotel need to close we will transfer or cancel your booking at no charge.

Other than the above exceptions our normal terms and conditions apply.

Please contact us if you require further information on our protocols and procedures or if you have any specific questions and we will be happy to help.

We are committed to the ensuring the health and well-being of our guests, team and other visitors at all times.

View our AA certificate 

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