Staying safely at Whatley
To ensure your stay with us is as relaxing and comfortable as possible we have the most stringent measures in place to protect your safety and that of our team combined with the highest levels of guest service we can deliver whilst being Covid compliant.
It is now a requirement for guests to wear face coverings as they move around the public areas of the hotel, reception, hallways, corridors and bathroom facilities.
We thank you for complying with this.
The NHS Covid Track and Trace app can be accessed via QR codes which are available on posters around the building for your ease.
Rule of 6, this is being adhered to in our dining rooms and public areas, at the moment in our local area the 6 can be made up of different households but that is the maximum number we can seat together.
We will be managing capacity to ensure that all of our guests can find space to enjoy the house and gardens whilst easily observing social distancing measures.
Although we are still waiting for the Government to confirm procedures for hospitality businesses we have planned our reopening around the current guidelines.
Our dining options have been adapted too to be both compliant and allow you to experience every aspect of dining at Whatley.
Breakfast will be from an A La Carte menu and can be enjoyed in our Brasserie, delivered to your room or on the terrace, weather permitting. We will ask you to pre-book your breakfast time so you can enjoy at your leisure.
Dinner will be served in The Dining Room, Thursday – Sunday evenings with limited numbers and social distancing in place.
A casual menu will be available to enjoy throughout the hotel, in the bar, lounge or Garden Room, wherever you want to find a space for a leisurely lunch or dinner.
Update 24th September
In response to the recent announcements from Government around new dining restrictions we have had to adjust our opening times for The Dining Room and Greys Brasserie.
From Thursday 24th September our opening times are:
- The Dining Room, open Thursday to Sunday evenings from 6pm, the last sitting in the restaurant at 7.15pm
- Greys Brasserie – open each evening, from 6pm, last orders at 8.15pm.
- To comply with the new guidelines both restaurants must be vacated by 10pm
- Greys also opens for Saturday & Sunday lunch, 12.00pm to 2.30pm
Opening a little earlier in the evenings, will ensure when you are dining with us you have a relaxed experience and do not feel rushed.
Booking with confidence
Of course while so much uncertainty remains we want you to be able to book with total confidence.
If you find your plans change due to Covid 19, up to 72 hours prior to your arrival you can move or cancel your reservation at no additional charge.
If you need to cancel within 72 hours of arrival we will be happy to transfer your booking to another date but please be aware room rates may differ.
Should the hotel need to close we will transfer or cancel your booking at no charge.
Other than the above exceptions our normal terms and conditions apply.
Stay safe with us
We understand that you may have questions before deciding to book a stay with us and to help answer your questions we have created a “stay safe policy”.
Please note that our bedrooms are treated with an Ozone clean after our team have serviced the room and they are then sealed before your arrival.
See you soon
As a team we will continue to work on every detail to keep you and our team safe at Whatley, we also want to ensure that when you visit us your stay fulfils your expectations of a break that offers luxurious relaxation.
Over the coming weeks we will stay in touch with you to update you on our plans and reassure you of our very best attention and the warm welcome that is waiting for you.
General Manager and the Whatley family