Best Practice
Best Practice
Best Practice
Best Practice

Best practice - working towards being Net Zero

Working with our team, suppliers and guests we are continually improving our practices and procedures to ensure we operate in the most sustainable way possible.

Guest Rooms

  • Zero single use plastic
  • Guest towels and bedding changed on request, not automatically
  • Ceramic Molton brown bottles & toiletries for bathroom amenities
  • Compostable coffee pods and chocolate packaging
  • Recycling bins
  • Digital access to newspapers and magazine
  • Luxurious Ammique bed made from recycled and sustainable materials, located in our top suite.
  • Water reducing shower heads
  • New technology –  water sensors installed in the showers to help reduce water & energy use
  • Very individual reusable water bottles

Public Areas

  • Energy saving lighting
  • Removal of plastics
  • Reduced fresh flower points & replaced with rooted plants


  • Sustainable spa product partners
  • Ecoknit towel towels, 40% less energy, water ,detergent in their laundering
  • Ecolab cleaning products
  • Compostable bin liners


  • Built larger compost bins built
  • Wormery
  • Water bore hole for garden irrigation
  • Team trained in waste management
  • Kitchen oil is recycled
  • Removal of plastic packaging from the site by suppliers
  • Suppliers selected on the basis of their sustainable practices and locality
  • Signed to the sustainable fish charter
  • All electricity is from a certified renewable energy source
  • Work with all suppliers to remove plastic packaging from their products and from site
  • Removed Google from our computers and now we 100% use Ecosia
  • In house bottled water in reusable bottles
  • Wood Chip Biomass boiler for our staff accommodation building
  • Use coffee ground logs for our indoor fires
  • Paperless Accounts office


  • Planted an orchard in 2020
  • Introduced Bee Hives in 2020
  • Built a Bird Hide from upcycled materials, and sited it by the river
  • Planting schemes to encourage natural habitats for insects, birds, bees and animals
  • Growing more produce in our kitchen garden and green houses to supply the kitchen and bars

Charity and good will

  • Partnered with Too Good To Go to reduce food waste
  • Donations to the Trussel Trust of food & personal care packs
  • Working with local care homes to deliver homemade gifts for special events
  • Supporting our own industry charity – Hospitality Action
  • On World Earth Day we collected road side litter with Malmesbury against plastic group.

Reuse – Repair – Recycle

  • Established our own on site recycling centre
  • On site glass crusher
  • Installed a bin press
  • All food waste segregated and sent to energy from waste plant
  • We have reduced our general waste by 49%
  • Repair and repurpose items before renewing
  • Donate furniture and equipment to local charities


  • Our commitment to Net Zero and our waste management practices form part of our team induction
  • Regular Sustainability Taskforce meetings
  • Regular whole team briefings are given to ensure everyone stays on the journey
  • Sustainable Development Goal Training delivered
  • Earthcheck program training